This Privacy Policy describes how MarketGrid LLC ("MarketGrid," "we," "us," or "our") collects, uses, and discloses information about you when you visit our website and interact with us. By using our website, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly. When you submit an inquiry through our contact form, we collect your name, company name, email address, country, service interest, and project description. We use this to respond to your inquiry and, where you engage us, to provide our services.
Usage and technical data. When you visit our website, we automatically collect information about your device and browsing behavior, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use this information to understand how our site is used and to improve it.
Cookies and tracking technologies. Our website uses cookies and similar technologies to enhance your experience and analyze traffic patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and communicate with you about our services
- Analyze and improve the performance and content of our website
- Understand how visitors discover and use our site
- Comply with applicable legal obligations
- Protect the security and integrity of our website and business
3. Legal Basis for Processing (EU / EEA Users)
If you are located in the European Union or European Economic Area, we process your personal data on the following legal bases:
- Legitimate interests: We process contact form submissions and usage data based on our legitimate interest in responding to inquiries and improving our services.
- Legal obligation: We may process data when required by applicable law.
- Consent: Where we rely on consent, you may withdraw it at any time by contacting us at the address below.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: We work with trusted third-party vendors who assist us in operating our website and business (such as hosting and analytics providers). These vendors process your data only on our behalf and are bound by confidentiality obligations.
- Legal requirements: We may disclose information when required by law, court order, or governmental authority, or to protect our legal rights.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity subject to the same privacy commitments.
5. Cookies
We use session cookies and persistent cookies to operate and improve our website. Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period. We may also use third-party analytics tools (such as Google Analytics) that set their own cookies to help us understand site usage.
Most browsers allow you to refuse or delete cookies through their settings. You can also opt out of Google Analytics data collection by installing the Google Analytics opt-out browser add-on.
6. Data Retention
We retain contact form submissions and related communications for as long as necessary to manage our business relationships and for a reasonable period thereafter as required by applicable law. Usage and analytics data are retained for up to 24 months. When data is no longer needed, we delete or anonymize it.
7. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include encrypted connections (HTTPS), access controls, and regular security reviews. However, no data transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to object to or restrict certain processing
- The right to data portability in a structured, machine-readable format
- The right to withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the information in Section 13 below. We will respond within the timeframe required by applicable law.
California residents (CCPA). Under the California Consumer Privacy Act, California residents have the right to know what personal information we collect about them, to request deletion of that information, and to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at the address below.
9. International Data Transfers
MarketGrid LLC is incorporated in Delaware, United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We take appropriate steps to ensure that any international transfers comply with applicable data protection laws, including by implementing appropriate safeguards where required.
10. Children's Privacy
Our website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will revise the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.